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Terms and Conditions

Arvi helps user access emergency and non-emergency medical support by activating our medical alert system. These Terms and Conditions (“Terms”) apply to your access and use of the Arvi Service, which is provided to you by Arvi Healthcare Technologies Pvt. Ltd.. (“Company”). The “Arvi Service” includes our devices including associated firmware, applications, software, websites, APIs, products, call-support and services. Company and its affiliates are referred to as “Arvi,” “we”, “us,” or “our” in these Terms.

You must accept these Terms to access or use the Arvi Service. If you do not accept these terms, do not use the Arvi Service.

1. Read Our Privacy Policy

For information about our data practices, please see our Privacy Policy. By accessing or using the Arvi Service, you agree that we can collect and use your information in accordance with the Privacy Policy.

2. Use of the Arvi Service

Persons under the age of 18, or the equivalent minimum age in the relevant jurisdiction, are not permitted to access or use the Arvi Service unless their parent has consented in accordance with applicable law. Additionally, you cannot access or use the Arvi Service if you are barred from receiving services under applicable law or have previously been suspended or removed from the Arvi Service.

You may only connect to the Arvi Service using (i) a device that is manufactured, distributed, or sold by Company itself or through its authorized resellers or agents; (ii) our mobile applications and software, or approved third-party applications, software, or devices; or (iii) our websites (“Authorized Connections”). You may not connect to the Arvi Service with any device that is not manufactured, distributed, or sold by Arvi itself or through its authorized resellers or agents (such as a knock off or counterfeit version of Arvi); otherwise intends to resemble or purports to be Arvi; or any unauthorized application or third-party connection. Any violation or attempted violation of this provision may result in the immediate termination of your ability to access the Arvi Service. If you have questions about whether a product or application qualifies as an Authorized Connection, please email us atsupport@arvi.in.

3. Creating an Account

For using Arvi Service you are required to create an account by providing information such as your full name, a valid email address, contact number and home address. You maybe asked to setup an online account with a username and password for accessing information recorded by Arvi. You are responsible for all activity that occurs in association with your account. Company is not liable for any loss or damages caused by your failure to maintain the confidentiality of your account credentials. Please contact Customer Support if you discover or suspect any security breach related to the Arvi Service or your account.

4. Posting Your Content On The Arvi Service

Arvi may enable you to post, upload, store, share, send, or display photos, images, data, text, comments, and other information and content (“Your Content”) to and via the Arvi Service. You retain all rights to Your Content that you post to the Arvi Service. By making Your Content available on or through the Arvi Service you hereby grant to Arvi a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, publicly display, publicly perform, reproduce, translate, create derivative works from, and distribute Your Content, in whole or in part, including your name and likeness, in any media. The rights you grant us in this Section 5 are only for the limited purpose of offering and improving the Arvi Service.

You are responsible for Your Content. You represent and warrant that you own Your Content or that you have all rights necessary to grant us a license to use Your Content as described in these Terms.

You represent and warrant that Your Content, the use and provision of Your Content on the Arvi Service, and your use of the Arvi Service will not

  1. Infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy.
  2. Violate, or encourage any conduct that would violate, any applicable law or regulation or would give rise to civil liability.
  3. Be fraudulent, false, misleading, or deceptive.
  4. Be defamatory, obscene, pornographic, vulgar, or offensive.
  5. Promote discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group.
  6. Be violent or threatening or promote violence or actions that are threatening to any person or entity or
  7. Promote illegal or harmful activities or substances.

You further agree not to

  1. Upload any content that contains software viruses or is designed to interrupt, destroy, or limit the functionality of any equipment or services, or that contains other harmful, disruptive, or destructive files or content.
  2. Use or attempt to use another user’s account without authorization, or impersonate any person or entity.
  3. Harvest, solicit, or collect information of other users for any reason whatsoever, including, without limitation, for sending unsolicited communications.
  4. Post, advertise, or promote products or services commercially, or upload any content that is advertising, promotional material, junk mail, spam, or a contest or sweepstake, or that furthers or promotes criminal activity; or
  5. Use the Arvi Service in any manner that, in our sole discretion, is objectionable or restricts or inhibits any other person from using or enjoying the Arvi Service, or which may expose us or our users to any harm or liability of any type.
  6. Arvi may, in its sole discretion, alter, remove, or refuse to display any of Your Content, and may forbid you from posting, uploading, storing, sharing, sending, or displaying Your Content to and via the Arvi Service.

5. Company’s Rights

“Arvi Content” includes any photos, images, graphics, video, audio, data, text, music, exercise regimens, comments, software, works of authorship of any kind, and other information, content, or other materials that are posted, generated, provided, or otherwise made available through the Arvi Service. Arvi Content, the Arvi Service, and its underlying technology are protected by copyright, trademark, patent, intellectual property, and other laws of India and foreign countries. We reserve all rights not expressly set forth in these Terms. You agree not to remove, change or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Arvi Service. Our logos and any other Arvi trademarks that may appear on the Arvi Service, and the overall look and feel of the Arvi Service, including page headers, graphics, icons, and scripts, may not be copied, imitated or used, in whole or in part, without our prior written permission.

6. What You Can Do On The Arvi Service

The Arvi Service is intended for your personal, non-commercial use.

Arvi grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to (1) access and use the Arvi Service, (2) access and view the Arvi Content, (3) access and use the software and mobile applications provided by the Arvi Service, and (4) use the software that is embedded into Arvi devices as authorized in these Terms. This license is provided solely for your personal, non-commercial use and enjoyment of the Arvi Service as permitted in these Terms.

You will not use, sublicense, copy, adapt, modify, translate, disclose, prepare derivative works based upon, distribute, license, sell, rent, lease, assign, transfer, publicly display, publicly perform, transmit, broadcast, or otherwise exploit the Arvi Content, Arvi Service or any portion thereof, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Arvi or its licensors, except for the licenses and rights expressly granted in these Terms.

Except to the extent permitted by law, you may not perform, attempt to perform, or encourage or assist others in performing any of the following while accessing or using the Arvi Service:

  1. Use, display, mirror, or frame the Arvi Service or any individual element within the Arvi Service, including the layout and design of any page, without Arvi’s express written consent.
  2. Use Arvi’s name, any Arvi trademark or logo, or any Arvi proprietary information without Arvi’s express written consent.
  3. Access or tamper with non-public areas of the Arvi Service, Arvi’s computer systems, or the technical delivery systems of Arvi’s providers.
  4. Test the vulnerability of any Arvi system or breach any security or authentication measures.
  5. Circumvent any technological measure implemented by Arvi or any of Arvi’s providers or any other third party (including another user) to protect the Arvi Service.
  6. Access the Arvi Service or Arvi Content through the use of any mechanism other than through the use of an Authorized Connection, Arvi Service, or Arvi API or
  7. Modify, decompile, disassemble, reverse engineer, tamper with, or otherwise attempt to derive the source code of any software that Arvi provides to you or any other part of the Arvi Service.

7. Enforcement Rights

We are not obligated to monitor access or use of the Arvi Service, Arvi Content, or Your Content or to review or edit any Arvi Content or Your Content, but we have the right to do so for the purpose of operating the Arvi Service, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We may consult with and disclose unlawful conduct to law enforcement authorities and, pursuant to valid legal process, we may cooperate with law enforcement authorities to prosecute users who violate the law. We reserve the right (but are not required) to remove or disable access to the Arvi Service, any Arvi Content, or Your Content at any time and without notice, and at our sole discretion, if we determine that the Arvi Content, Your Content, or your use of the Arvi Service is objectionable or in violation of these Terms. We have the right to investigate violations of these Terms and any conduct that affects the Arvi Service, and in response may take any action we may deem appropriate.

8. Third-Party Services

The Arvi Service may display or permit linking or other access to or use of third-party content, promotions, websites, apps, services and resources (collectively “Third-Party Services”) that are not under Arvi’s control. This may include the opportunity for you to link your Arvi account, Arvi data, or the Arvi Service with Third-Party Services. We provide these links only as a convenience and are not responsible for the products, services, or other content that are available from Third-Party Services. You acknowledge that any Third-Party Services that you use in connection with the Arvi Service, such as ambulance services, doctor-on-call, paramedic support, nurse or caretaker, physiotherapist, diagnostic and pharmacy services, are not part of the Arvi Service and are not controlled by Arvi, and you take sole responsibility and assume all risk arising from your interaction with or use of any Third-Party Services. You also acknowledge that these Terms and the Arvi Privacy Policy do not apply to any Third-Party Services. You are responsible for reading and understanding the terms and conditions and privacy policy that applies to your use of any Third-Party Services.

9. Use The Arvi Service At Your Own Risk

If you rely on any Arvi Content or the Arvi Service, you do so solely at your own risk.

Arvi acts as an aggregator of third party services that include but not limited to emergency ambulance, paramedic, emergency doctor-on-call, at-home pharmacy delivery, diagnostic checkups, nursing and physiotherapy. Our goal is to provide helpful, timely and accurate medical support to Users via the Arvi Service, but we make no endorsement, representation, or warranty of any kind about any services offered by third parties that have partnered with Arvi.

Arvi’s Service is dependent upon active functioning of the medical alert device installed at the home of the User. Arvi is not responsible in the event the device is not active because of physical damage, discharged batteries or tampering of the device that is not authorized by Arvi.

10. Feedback And Submissions Policy

If you submit comments, ideas, or feedback to us, you agree that we can use, disclose, reproduce, distribute, and exploit them without any restriction or compensation to you. We do not waive any rights to use similar or related ideas or feedback previously known to us, developed by Arvi, or obtained from sources other than you.

11. Alerts And Notifications

As part of your use of the Arvi Service, you may receive notifications, text messages, alerts, emails, and other electronic communications. You agree to the receipt of these communications. You can control most communications from the Arvi Service by using your account settings.

12. Changes To The Arvi Service

Arvi may change or discontinue, temporarily or permanently, any feature or component of the Arvi Service at any time without notice. Arvi is not liable to you or to any third party for any modification, suspension, or discontinuance of any feature or component of the Arvi Service. We reserve the right to determine the timing and content of software updates, which may be automatically downloaded and installed by Arvi without prior notice to you.

13. Termination

We reserve the right to suspend or deactivate your account or your access to certain aspects or all of the Arvi Service, or to terminate these Terms, at our sole discretion, at any time and without notice or liability to you. Upon any such suspension, deactivation, or termination, we may delete or remove Your Content and other information related to your account. You may close your account at any time by contacting Customer Support. Upon any termination of these Terms or suspension, termination, or discontinuation of the Arvi Service or your account, the relevant provisions of these Terms will survive.

14. Disclaimers

The Arvi service and Arvi content are provided “as is,” without warranty of any kind. without limiting the foregoing, we explicitly disclaim all express or implied warranties arising out of or related to these terms or the Arvi service. we make no warranty that the Arvi service or Arvi content will meet your requirements or be available on an uninterrupted, secure, or error-free basis. we make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness, or reliability of the Arvi service or any Arvi content.

15. Limitation Of Liability

Neither Arvi, its suppliers, or licensors, nor any other party involved in creating, producing, or delivering the Arvi service will be liable for any incidental, special, exemplary, or consequential damages, including lost profits, loss of data or goodwill, service interruption, device damage, or system failure or the cost of substitute services arising out of or in connection with these terms or from the use of or inability to use the Arvi service, whether based on warranty, contract, tort (including negligence), product liability, or any other legal theory, and whether or not Arvi has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose.

16. Force Majeure

Arvi shall be released from and shall have no liability for any failure beyond its reasonable control, including, but not limited to, acts of God, labor troubles, strikes, lockouts, severe weather, Delay or default of utilities or communications companies or accidents.

17. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Maharashtra, with regard to its choice of law provisions. Company shall hereby submit to the jurisdiction of the courts situated at Mumbai for the purpose of actions and proceedings arising out of the contract and the courts at Mumbai shall have the sole jurisdiction to hear and decide such actions and proceedings.

18. General Terms

Except as otherwise stated herein, these Terms constitute the entire and exclusive understanding and agreement between Arvi and you regarding the Arvi Service, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Arvi and you regarding the Arvi Service and Arvi Content.

We will notify you before we make material changes to these Terms and give you an opportunity to review the revised Terms before continuing to use the Arvi Service. When you use the Arvi Service after a modification becomes effective, you are telling us that you accept the modified Terms.

You may not assign, delegate, or transfer these Terms, by operation of law or otherwise, without Arvi’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. Arvi may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

Any notices or other communications provided by Arvi under these Terms, including those regarding modifications to these Terms, will be given: (i) via email or (ii) by posting to the Arvi Service. For notices made by e-mail, the date of receipt on the message will be deemed the date on which such notice is transmitted.

Arvi’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Arvi. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

18. Additional Terms May Apply

Additional terms may apply to certain products or services. In the event that there is a conflict between these Terms and any additional terms, the additional terms will control.

How To Contact Us

If you have questions about this policy, or about our use of your information, please contact us at support@arvi.in or call us at 040-48214621
Privacy Officer
Arvi Healthcare Technologies Pvt. Ltd.
5F Octospaces,
Accord blu building,
Banjara hills Road no 10,
Hyderabad - 500034