Medical Alert System
What does the medical alert system contain?
- 1 Smart hub with an embedded SIM card
- 4 RED buttons (for emergency SOS) and 1 GREEN button (for non-emergencies)
- Batteries with an average 1 year usage
- An emergency manual covering all emergencies for seniors, symptoms & what-to-do
Who installs these devices?
Our technician visits home to install our device and give a demo of the service.
How does the smart alert system work?
Each medical alert system consists of a 'smart hub' and 'push buttons'. Each system has multiple 'RED' push buttons for emergency scenarios and one 'GREEN' push button for non-emergency scenario.
System is installed centrally in a house and push buttons are installed at all critical locations to enable easy and instant access. Once a button is pressed, central hub gets activated and sends an alert to our dedicated 24/7 medical support team.
Our support team calls on a registered number to provide assistance. Incase of no response, our team automatically dispatches the nearest ambulance for assistance.
Is a call support available 24/7 ?
Absolutely. We take pride in calling ourselves the most reliable, responsive medical support service dedicated to the needs of senior citizens. Our team is available anytime, anyday of the year
Do I need to charge the device?
No. Devices come with in-built batteries that are designed to power the system upto 1 year (assuming normal usage)
Is there any training given during installation?
Yes. Our technician provides a demo of the device at the time of installation. Additionally our call-support team will explain the service in detail and conduct a mock-drill from time to time
How many family members can be alerted during emergencies?
We can register upto 3 relatives/friends who will get automatic mobile alerts when a senior pushes the emergency button
Does the device work if I am outside the house?
No. Device works only when the buttons are within vicinity of the smart hub. Our service is meant to make home-care easy for seniors
What if one of the buttons or device stops working?
Keeping all our devices healthy and active is fundamental to the quality of our service. When it comes to senior healthcare we absolutely don't take any chances.
We remotely track all our devices at regular intervals. Our technology team gets an automatic alert when a particular device is not working or is running low on battery - we immediately send our technician to check the device and do the necessary repair/replacement.
What is the downtime for the service?
Zero. Smart hub and push-buttons run on batteries that don't need any replacement for atleast a year. Our technical team monitors the device remotely and via physical inspections on a regular basis.
How often do you do on-site servicing?
On-site servicing is included in both Red and Blue plans. This is typically done once every six months at no additional cost
Is there a repair and replacement guarantee?
Both plans come with a repair and replacement guarantee. We offer complete protection from any physical (fall, accidents etc) or wear-and-tear related damages to the device at no extra cost